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G. Holland

美国

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Hooshops

Horrible customer service

Hooshops isn't a scam, but they do have horrible customer service. I Ordered shirts based on their sizing chart. My chest/waist is 55 inches. I figured 3XL would work well based on their chart, which is recommended for chest/waist sizes 55.9 inches. Their sizing chart not only leaves no room for any kind of give or take if a person does something crazy like sit down. Never mind the fact they are tight around the waist when buttoned up while standing. I mean skin tight. The 3XL shirts I buy from other retailers give me decent breathing room. These leave none. I have 2XL shirts that fit better than these 3XL shirts. I'd say they labeled the sizes erroneously. They really need to re-examine their size chart. Now I am stuck with 8 shirts looking at paying for shipping these things back to them and eating that cost or have to pay another $162.00 to get replacement shirts from them to make up for their sizing chart error. Either way, I am out money for their mistake. They blame me, the consumer, for assuming a size 55 inches would fit comfortably in a shirt that shows would work for 55.9 inch size. No, not at all. These shirts are somewhere between XL and 2XL in reality that you'd buy in US stores. They are also very slow on communication while only giving you 7 days to return the product while they play games with emailing a person back. In fact, they stopped responding to me after I replied with my chest/waist size and simply asked what size they would recommend. I tried posting my experience on their Facebook page. They blocked me from creating new posts on their page. I replied to another poster's comment about my experience. All the while I never denigrated them or wrote anything derogatory towards them, just my experience that their sizes run small and complaining they expect me to pay shipping back due to their sizing chart errors. They blocked me from posting at all on their page. And now they are non-responsive to my emails. Would not recommend. I love the designs of the shirt, but overall, horrible experience. Not a scam, but just very bad customer service.

2022-10-01有帮助 2