The real mistake was trusting the CSR
Unfortunately, I have had a terrible experience with GTA customer service in a game that I love and have enjoyed playing for over 6 years. I made a payment and was awarded G coin instead of black diamonds. Never happened before, but happened this time. I did not see the g coin and asked GTA customer service what was going on. They told me they had no record of my payment-twice and that they checked for it. So, I disputed the payment with paypal, thinking that paypal had wronged me, wouldn't you? Well, the customer service rep was wrong, the payment was received from paypal and I withdrew the dispute. BUT a purchasing lock was put on my account, so now I can't spend the g coin that I bought and they know I paid for. Now customer service ignores my requests for an update. I suppose complaints like all of ours are costing GTA and YouZu a great deal of money. Since I was a really good customer for a long time, it just doesn't matter to them. Somebody in this company has way too much power and just could care less about sales.