Very bad first time experience, never again
I am a first time shopper to this company and I made an order from this website on the 16th September. It is now the 5th October and I still haven't received my parcel. Along with that, when ordering from the site I did not receive a confirmation email nor a tracking number. The company finally got through to me, sending a picture of the parcel outside my house due to the fact there was nobody in as I was at work. I am quite disappointed with this as when I make orders and I am not in, it either goes to the closest delivery office or to a neighbours house, with a confirmation slip through my door explaining what door number the parcel is at. My parcel was worth almost £40 and was put in such a irresponsible place. They then sent me the local logistics number which I believe is Yodel (in other words I believe that meant to take the matter up with them). It turned out that the number they sent me was useless to me as they were asking for a tracking number, something that I did not receive when ordering from the site, nor did I receive a confirmation email. I have been patient with this company pertaining to communicating but I do believe that I am being treated unfairly and I will be taking matters further.