Claim process time consuming and still pending
Submitted 2 claims, both were outright rejected (Despite submitting the docs according to their requirements) saying the required documents were not submitted. After appeal, I got another list of required documents. They even want me to give the exchange rate for the day the claim was made the day I bought the tickets, certification from the attending doctor during hospitalization in Singapore (Travel Disruption due to illness) they want the hospital to fill a form (to know if i was really sick!) for which I had to pay S$120. Both the claims still pending. The claim process is laborious and time consuming, clearly designed for rejecting claims. Cheap here means don't buy. It's not worth. And let me remind you FDW is not cheap, they have created the perception