Complete Trash
Every pack of pods I’ve purchased has leaked, tasted burnt, or doesn’t hit at all. This is both menthol and classic tobacco pods. Some new pods taste burnt from the jump or midway through, it tastes burnt and the juice is dark. Some pods that are brand new in the pack actually have juice that is already leaked in the package. There are also pods that have issues hitting as well. I have to constantly check and exchange my pods to ensure they they’re not leaking and that isn’t always a guarantee. The last pack of menthol and tobacco pods I purchased had puddles of juice all over the pod, and device. It is extremely annoying and a waste of my money. I really wish you guys would fix this issue, because I’ve tried absolutely everything. It has gotten to the point that I have to transfer a brand new pod into an old one so I can actually smoke it without it leaking and wasting juice. There have been countless complaints about this and it’s very unfair to your loyal customers like myself. Sending the pods back and getting a refund is not a solution, you guys need to fix your pods and devices as well. I’ve been an Njoy user for about 3 years now and have never experienced these issues until recently. The Njoy product used to be satisfying but now it is completely unenjoyable and a waste of money. It seems like the issue was fixed briefly, but now it has gotten much worse. Maybe lowering the price would be fair for the quality of pods your customers are receiving.