Your customer support is shameful
Your customer support is absolutely non-existent and shameful. Two interminable days have passed and my request has been treated with a level of apathy that borders on insulting. The ticket on Discord has clearly been forgotten, ignored with unacceptable indifference. It is offensive to see how an entire team can be made up of a bunch of incompetent and chronically unmotivated people. You are not offering support; you are actively sabotaging the customer experience with your total inefficiency. You are an operational disaster and the lowest level of service. I am still waiting for a response.