Misleading product presentation and an…
Misleading product presentation and an unnecessarily difficult return process I purchased a P65 from Banggood that is explicitly advertised as a “3D Hologram Fan / Holographic Player.” The promotional images clearly create the impression that three-dimensional objects are floating above the device in open space. The reality is very different. The device is a rotating POV LED display producing a flat image. Remarkably, the packaging itself even states: “Planar rotation, not levitating.” My complaint was therefore never that the device was defective. From the beginning, my complaint was that the actual product does not match the way it is advertised and presented. Nevertheless, Banggood initially treated my complaint as a warranty or technical issue. I was asked to perform tests, try sample files and provide video evidence. I was later even advised to use content with a black background to achieve a better “3D effect.” A black background may improve contrast, but it does not turn a planar rotating LED display into the kind of spatial hologram shown in the advertising. Providing evidence is also made unnecessarily difficult. You cannot simply upload a normal video to the ticket. Banggood directs customers to YouTube, WeTransfer or email, while images and GIF files uploaded through the ticket system are limited to 5 MB. The amount of text you can enter in ticket replies is also heavily restricted, making it difficult to properly explain a more complicated complaint. The communication itself is equally frustrating. My existing complaint was difficult to find again in my account, while I simultaneously received emails telling me that I had not yet responded. The most contradictory part is Banggood’s own return policy. For “No Reason Returns,” their conditions state that the packaging must not be opened and the product must not have been used. Yet Banggood itself asked me to unpack, install, operate and test the product and then record a video of it. Obviously, it is impossible to demonstrate what a so-called “3D Hologram Fan” actually displays without opening and operating it. After I supplied the requested evidence, Banggood finally accepted the return. However, they then reclassified my complaint as “the product not meeting your expectations rather than a confirmed product quality issue.” That is not what I reported. My complaint is that the advertised presentation and claimed characteristics do not correspond with the product I actually received. Banggood then stated that I must pay the return shipping costs and any other costs incurred during the return process, and that only the product price itself would be refunded. I have retained screenshots of the product page and advertising, photographs of the packaging, my own video, the complete ticket correspondence and the emails. This review therefore reflects a fully documented experience. In my experience, Banggood turned a straightforward complaint about a product not matching its advertising into a prolonged technical troubleshooting process, while repeatedly avoiding the actual issue. After this experience, I would not order from Banggood again.