Poor Customer Service Purchasing Solar Lights
I purchased 3 solar outdoor lights a few weeks ago. One of the lights failed in about 3 weeks. I wrote to the company 3 times asking for a replacement. Each time they responded quickly but not to my satisfaction. They offered me a $5 refund in which I declined because I had spent 3 times that and just wanted a replacement. Here is their last email to me: We feel terribly sorry for your dissatisfaction. But we can assure you that our products are absolutely up to standard. Sorry for that return or exchange can't be supported when your order has no quality issues. hope you can accept the compensation We are so sorry that you don't like our product. This will be reported to our manufacturers for improvement. Yours sincerely, Customer Service Team