Went downhill very quickly
**Updated, as you can see from the reply, no acknowledgement of the unexpected rescinding of services for customers without explanation.** As usual replying with a generic predetermined script?** Went downhill very quickly! We signed up and was approved fairly quickly and starting processing sales through our website very quickly. Around three months in we get an email, Our risk team has reviewed your account and has instructed us to communicate that your business model cannot be supported by Rapyd. Please be advised that per instructions from Compliance and Risk departments, and in accordance to schedule 2 of our Terms and Conditions, all of the funds will be settled to your account after a period of 180 days. Future chargebacks will be deducted off of this amount if received. If you have not already done so, please ensure that you provide your company bank account details for settlement via the client portal. Without these bank details we will be unable to settle your funds. We hope you find a partner that is a better fit for your needs. Best Wishes, Rapyd Compliance Operations So after writing for and explanation, mainly to make sure we hadn't done something wrong, no one in the company can explain why? So not only can they randomly rescind their service, they will also keep your money for 180 days as an added insult. The response from Rapyd was, Unfortunately we can not disclose the reason for the rejection. Compliance Operations. I strongly advise companies to avoid this merchant at all costs as it could leave you seriously out of pocket. As a point of reference our turnover is around £300k on this platform and have had no issue using other services like Paypal or Worldpay for years. We made the mistake of leaving Worldpay for Rapyd for the rate difference but we can now see why sticking with a dedicated merchant like Worldpay is they way it's done. If you run a small business, do not take the risk.