0/10 would not recommend
Banfield overall is a money grab. There are vets and techs that work for Banfield that genuinely care about animals, but they are trapped in the Banfield money machine. We have had the Banfield wellness plan since 2012 - and 2013-2024 was for two dogs. Last year we discovered the hard way that the wellness plan we had been paying into for 12 years offers no form of emergency care and any end of life care/services are only during business hours. God forbid your senior dog have a medical emergency at night or on the weekends - you are coming out of pocket for that 100% at a place you've never been. It was awful and we lost our girl. So for our other senior dog, we decide to change vets to somewhere that can accommodate emergency and end of life care - specifically a vet that can come to our home when the time comes. We haven't renewed our wellness plan package in years - there are no signed documents - in fact the only change we made was in 2024 when we lost our girl. But somehow we are still "under contract" and we have to pay $500 to end our wellness plan. So the rough math is 11 years of two dogs on wellness plans at roughly $75/month = $9,990 and two years of just one dog at roughly $45/month = $1,080 for a total of $11,070 that we have paid Banfield. No serious incidents, no major surgeries (our girl had a paw surgery in like 2013 that's it) just a visit every year for vaccines - but because we learned the hard way how awful it can be when it's their time and we want to do better this time, Banfield still has to squeeze us for that last $500. Find a vet that fits your needs and tuck that $45 or $75/month in the safe and you'll be much better off. Banfield only cares about the money.