Very patient and kind tech staff!!!
The Technical support team helped with an ongoing problem that iI was having for months. I was getting really frustrated and about to give up on aftership all together but they got me the help I needed just in time. Now my shipping notifications and information is part of a well oiled machine that makes my life easier. Everytime I see the "CSV uploaded sucessfully" email it makes me so happy. Thanks to Debashish and Ankit specifically!