The worst customer experience ever…
The worst customer experience I have ever experienced at any company worldwide. I booked a train ticket between Probolinggo and Yogyakarta where the money was deducted from my account but I did not receive a ticket confirmation in my email. Called, sent WhatsApp’s, emailed, then did this multiple times again and again. Every time told that I would be contacted by the ‘relevant department’ and they would send me a new ticket. When I called again two hours before my train was supposed to leave they told me the one I wanted to get on was fully booked. No apologies, no nothing. Eventually rebooked but the process was dreadful. Avoid at all costs!!!