I got a gift card for 2 weeks of Blue…
I got a gift card for 2 weeks of Blue Apron for my baby shower last year. When I went to use it, I put it in and apparently it never existed according to customer service and my regular card was charged. I attempted to add my new address using the platform before the first delivery. Their website did not change my info. I never got the first box. I went on the website again and was very, very sure that the address had changed. The new box STILL went to my old address. We never got to try either. Then I thought I had cancelled and got changed weeks later. They don’t let you cancel online even though it seems like it. It is a pause and you need to contact customer service! The website maneuverability and customer service options leave much to be desired. I never got to try the food so… ETA- since Blue Apron replied the way they did and there is not a way to respond to them, I’ll clarify that I did contact customer service several times and they “couldn’t see I had ever used my gift card” and really gave me no help or apologies at all. I went on my account and it clearly shows the amount that was a gift card and the amount taken from my debit card for each week I tried to get. No solutions were offered. Still an $80 gift card and healthy chunk of my own money down and no food to try for it. I only came here to leave a review after several bad customer service experiences. I usually don’t leave reviews.