No client care, damaging product, untrustworthy
I ordered hair on December 8, 2024 and didn’t receive it until the 19th. They messaged me saying they don’t have the hair I ordered and tried to offer me different styles. I told them to send what I ordered or refund my money. All of a sudden in less than 12 hours they had it and emailed me said they were sending it. When I received the hair the crochet was stuck together where the glue/adhesive bonding the crochet to the hair was, still a little wet as if it was just done and it was done sloppily. The binding was done in a way that created rough jagged edges that would damage the hair when being pulled through during the process of crocheting. I immediately emailed them, after over 15 emails they are refusing to refund me, only offered $25 of the $110.00 I spent. This company is unprofessional and not worth the time. There are plenty of hair companies out there that have better customer service & quality control. Do not shop here, I’m giving you fair warning. I have been trying to get the issue resolved since 12/19/24 it is now the 4th of January 2026.