Scam? No Order and Nonexistent Customer Service
Beginning to wonder if I've been scammed. I ordered almost $200 from them on January 27 (it's now February 12) and all I've received since are automated emails claiming their warehouse is behind. And they basically slap you in the face each time by adding a little coupon so that you spend MORE money on their website. Customer service won't return my emails requesting to cancel my order since the items I wanted were for a specific trip. The odd part is they ran my card before confirming they had the items, which is something retailers these days DON'T do. Your card should never be fully charged until they can confirm inventory/the items are shipping—It should only be for 1 cent or never taken out of pending status. So as of right now, I'm out 200 bucks for items I'm not even sure existed in the first place. I suggest finding these items from other sellers and websites because there's no guarantee you'll actually receive them. UPDATE: They were all of a sudden able to respond once I left this review. They also claim they can’t cancel my order because “the option is not available in their system.” So they literally make it impossible to cancel an order and once again, they offered a coupon in hopes that I will spend more money with them. To sum it up: I still don’t have my order and it looks like I’m going to have to fight to get my $200 back. This is a gross company that has zero desire to engage in proper customer service practices. Take your money to a company who actually appreciates your business.