AVOID THIS COMPANY !!!
AVOID THIS COMPANY !!!! I recently purchased some pendant lights which were shipped to the UK. On arrival the lights were broken they offered no shipping refund and explained that to return the item “ would cost me alot of money as they are based in Foshan China “ I reminded them that the lights were faulty and that I should receive a full refund “ they kept replying with a generic email. The first email I received was this : Dear Emily, It would be a great expense for you to return the item for the high shipping fee. We can offer you a 15% refund of the item price as a compensation. Would you like to keep this order? Thanks. Best regards, Beautifulhalo Absolutely no apology to them being broken and a laughable discount even though the glass was broken and NO free return service for my faulty item. I went back and forth and they offered to send a replacement. I was patient and willing to receive a replacement however on arrival the items were a completely different colour and sent in chrome instead of Smoked Grey. I emailed them again explaining my dissatisfaction and this was the email I received : Dear Emily, Really sorry for not meeting your satisfaction. Our base is in China and the return shipping fee is very high. If we offer you 20% refund of the item price, would you like to keep it? Regards, Beautifulhalo AGAIN NOT OFFERING ANY FREE RETURN or apology and putting it on the customer. They have now blocked my email. They have breached the consumer act and are not fit for trading purposes. Complete Con Artists ! Update : They acknowledged my review and responded with this : Dear Emily ， Thanks for shopping at our site. Attention:This email is the vip support, pls reply to this email directly! We have received your feedback at Trustpilot and it would be a great help for us. Your comment really matters! Thanks for sharing. For your issue, we are really sorry for the inconvenience caused. We can offer you full refund for compensation. Is that ok? If there is still any other problems, we will try our best to help you and you can feel free to contact us. Could you pls kindly delete or amend your comment and offer us better rating? Or if you are not satisfied with the solution, we could get further communication. Looking forward to your reply and we will lead you to the next step! Thanks. Best regards, Beautifulhalo I advised them that they need to process the refund via PayPal and they responded : Dear Emily, Pls close the paypal case, the money is locked by paypal now. Thanks. Regards, Beautifulhalo I responded advising them that they need to refund buyer by PayPal and again they asked I close the case. So not only wanted me to close the case knowing I am unable to open another dispute once it’s closed they also asked me to amend my review and I still have no refund !!!!!! Unbelievable!!! Another update : Paypal found in my favour and refunded my money and they had the Gaul to ask me to change my review ?! AVOID