I made my first order as a new small…
I made my first order as a new small with Kole Imports & unfortunately it’s been a real unpleasant experience. I purchase some products that were defective & also damaged. Initially dealt with Angel Fundora which purposely ignored me during the 2 week return period after he lied to me about not accepting a tax exempt resale certificate. I ended up speaking with Michael Franco after that which was the worst experience in years dealing with a manager. Mike asked me to withdraw the dispute in order to help me & stated he’d credit me $82.97 which he lied to me also. I ended up dealing with Evelyn after & she claimed I got a credit back which I proved to her with my Kole charges there wasn’t any credits back to me whatsoever. I had 4 different deliveries for this simple order that became a mess. I have big hopes in succeeding in my new business so I thought any new businesses shall be cautious. I wanted to make a 2nd order but unfortunately with the service I’ve received, it’s been a big waste of time & disappointment. Evelyn attempted to make it right but she was just as bad as the 1st rep. BE REAL CAREFULwith this company. I even reached out to upper management and Rob Kole the owner and they simply don’t care nor reply.