I ordered a costume and paid $40 for…
I ordered a costume and paid $40 for expedited shipping so I could get it before Halloween. The costume arrived very quickly, but they sent me the wrong size. I wrote to them and let them know that I would like to have the correct size returned to me and have them pay for my return shipping of the one I have. They did not offer to pay for return shipping and let me know that it is usually very expensive and can take a very long time to receive. They also said they don't actually have the size I ordered in stock and offered a 20% discount to keep it. They also suggested I keep it and sell it to someone else or pay to get it altered! I have sent them a final email requesting for them to either pay for the cost of alterations or provide me with a full refund and prepaid return label so I may return it to them. I have a feeling they are not going to make things right, and I will be reporting them if that is the case. Unfortunately, this experience has made me leary of using them ever again. The costume itself is actually really great quality.