Disappointing Experience with Domain Registration Support
I purchased a domain through Spaceship because of its strong reputation in the domain industry. Unfortunately, shortly after registration, the domain was placed on hold pending verification by a third-party authority. I submitted all requested KYC documents on the same day they were requested. More than 7 days later, I am still waiting for a response or resolution. While Spaceship support has been polite and responsive, their position is that they cannot remove the hold because it was applied by their partner. As a customer, this is frustrating because I purchased the domain from Spaceship, paid Spaceship directly, and trusted Spaceship's service. I had no relationship with the third-party organization involved. When customers buy through a registrar, they expect the registrar to take ownership of the customer experience and actively help resolve issues with their partners. The most disappointing part is the lack of a clear timeline or escalation path. My project has been delayed, and the domain I paid for remains unusable. I hope Spaceship improves how it handles cases involving third-party verification authorities and provides stronger advocacy for customers facing extended delays.