THIS COMPANY STOLE MY MONEY FOR THE SECOND TIME-THIS COMPANY'S CUSTOMER SERVICES ARE VERY POOR! THEY DON'T CARE ABOUT THEIR CUSTOMERS' NEEDS AND SATISFACTION.
This company is very difficult to work with. Their customer services representatives are cold and don't want to satisfy their customers' request. They have refused to refund my money for the defective products as described below. They have ignored many of my emails. Here is my email sent to this company on 5/7/2023 regarding 4 shirts, 1 blouse and 1 dress I bought from them some months ago and I washed them for the first time. These items are from orders CSAM 7125, CSAM 8635 and CSAM 9107. Hello, Last week, I washed for the first time the following items and their colors got stained (bleeding) and many white and dark spots after the wash especially the red colors from these items. The dress collar got some black, dark yellow, and light brown stains after the wash. The other shirts' colors got stained,some dark round spots,and faded (the green shirt's green color faded with white stains and white spots), and bled after the wash (the red color and some other colors "bled" on the purple shirt and blue/green/white shirt). The green and white shirt got some round dark spots on it. I AM SENDING PHOTOS AS PROOFS OF THESE DEFECTIVE ITEMS. I need my money back for these items unless you would like to send me "replacements" for these items. YOU CAN REFUND MY MONEY BY USING THE ORDER 9107 WHICH IS UNDER 180 DAYS OLD. HERE IS THEIR RESPONSE TO MY EMAIL. PLEASE NOTE THAT THE ITEMS WHOSE COLORS ARE BLEEDING AND STAINING AFTER THE FIRST WASH ARE MADE OF WHITE AND LIGHT COLOR (CREAM, LIGHT GREEN) FABRIC WITH COLORED PRINTS/CHECKS/PLAIDS PATTERNS. Dear customer, Sorry to hear this situation. After checking, your order was placed in 2022 which has already exceeded the 30 days guarantee, and different dark color clothes should be washed with the same color. Your understanding would be appreciated. Best regards, Bubledon customer service