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Kistania

Possible scam

I really am not sure about this website because I saw it pop up on my instagram and fell in love with one of the dresses but I didn’t think I’d suit it. I’ve been having a very hard time recently and went to the gym to clear my head and I came out with one of those moods where you just don’t care and want to make yourself happy so I decided to purchase the dress as well as a nice choker I saw. However, due to some banking issues at the moment I could not verify it was me using my card so I gave up and went downstairs and told my mum about it. The next day I got very upset and my mum offered to buy the dress and choker for me. However, after purchasing the items I never received an order confirmation email even tho we’d ordered it on my account from her phone and the money has left her bank and an additional fee for oversees shipping. I left it that day to see if my email isn’t updating because of the internet but I received other emails from Kistania giving me discount codes because I still had the items in my basket waiting to go through checkout. I refreshed the website and it’s still the same. So I emailed their customer service a few days ago now and I still haven’t had any emails regarding this issue or any email to say that’s I’ve reached their customer service and they will get back when they can. So I am not fully sure if Thisbe is a scam or not. I will be calling them on Monday at some point if I don't hear back from them! Order ID is Order No. KIS00030592 I already sent a message through Instagram that I’d copy and pasted from my email I’d sent to the customer service and have not received anything back.

2022-10-30