More than half arrived defective
I ordered 2 designs from them. They arrived and half of the batch were defective. Most of the defects includes dents, scratches, uneven filling, and this weird texture on the surface of the pin that I was never able to clean off. I am no expert in pin making but I am sure the reason this happened was because they rushed the production and didn't allow enough cure time. Fortunately, when I told them they arrived defective, they told me they would replace all defectives for free together with my next order. Good recovery. However the new batch also had the same issue. There was this weird surface texture on the pin, kind of like it was covered in plastic. There were still dents and scratches but less than before. I was still quite disappointed with the quality and will not be ordering from them again.