Good Service but slow during busy periods
I have a lot of bullion stored and needed help selling. My emails are not answered and I've been on the (24hr) phone line almost 2 hours and counting with nobody answering. I've been disconnected a few times (calling the Singapore and the US numbers). This does not give me confidence in them looking after my bullion so I will consider closing my account with them as soon as possible --------------------- After a delay the team did finally get back to me and explained the situation. I have accepted their response and this gives me a better overall impression of the organisation.