Extremely Disappointing and Unreliable Service
I am highly dissatisfied with Ninja Van Singapore’s service. I had requested a change of delivery address through a live customer service agent, not through the automated system. The agent confirmed that my new address had been updated. Despite this, I kept receiving notifications that my parcel would still be delivered to the old address — the very one I had specifically asked them not to use. I have been on chat almost every day, sometimes waiting up to 60 minutes even right after their opening time, only to speak with service agents who give empty promises. I left clear delivery instructions both with the live agent and through the automated system, asking that the parcel be left at my mailbox or with condo security. Yet the driver ignored these instructions completely, and Ninja Van refused to update my address properly. It makes no sense to offer an option to leave delivery instructions when drivers never follow them. I even checked with my condo security, who confirmed that no Ninja Van delivery was made, as all deliveries are recorded in a logbook, and there was no record of any attempt. After two failed delivery attempts, I finally spoke with an agent named Kimi, who promised the parcel would be delivered that night and continue with auto redelivery the next day. I waited, only to find out at 10 PM that the delivery had failed again, and the parcel was sent back to the sender. This is by far one of the worst delivery companies I have ever dealt with. In the past, Ninja Van even marked parcels as “delivered” when they were not, and I only received them days later. It’s disappointing that sellers continue to use Ninja Van, leaving customers powerless with no control over their delivery options. I am extremely disappointed — the amount of time wasted trying to resolve this issue is unacceptable, and now the parcel has been sent back through no fault of mine. If I could give zero stars, I absolutely would.