No Customer Service! Did not receive all the items that I ordered!
There was no customer service. First, I emailed them asking about the order I placed because I hadn’t heard anything for days. I received no response. I did receive an order confirmation right after placing the order but that’s it. A few days later, I emailed them again to check on the status of the order, no response. Days later, I finally received an ups tracking number. I waited until my delivery day to see if the items would actually be delivered. Well, some of them came, not all of them. I’ve emailed them and still haven’t received any response. I paid for all the items. 2 of the items were missing from my package. I tried calling as well on numerous occasions but the phone line isn’t working. I did notice that what I paid for the ticket booth ($29.99) bc that’s what was on the website, was now ($49.99) on the website and on the marketing emails I received daily. My guess is they forgot to change the price on their website. That’s one of the items that didn’t come in my package. If I don’t receive any response today, I’m disputing the charges and will send back the items they did send to me. I’m very annoyed by this as they were the only company that sold this ticket booth and my client requested this particularly for their daughter’s 2nd birthday party. Now I have to explain to them why it will not be here.