Customer service is non-existent and they do not offer the advertised easy returns and exchanges.
Rakkiss website claims that they "stand by everything they make" with "Easy shipping, returns, and exchanges." This is far from the truth. After receiving an item that did not fit and the quality was less than expected, their customer service has been almost unresponsive. After two weeks of unanswered emails to their customer service, they finally responded with an offer for a 5% credit to use to buy something else "since they are an international trade".