Defective device, defective return policy
I purchased and received an ROG Phone 6 which had a defective display. I immediately filed an RMA request following their instructions and was told to undervalue it as a gamepad. I have been pretty patient about this but after 2 months of back and forth emails, it's time for the negative review The first time I sent it back, it was bounced back by customs after being in Shenzhen for a week due to their lack of response. Now following their instructions again, I have resent it to them through USPS. This time it has been stuck at Shenzhen for an entire month "to be submitted to customs by recipient". I have filed a dispute with PayPal over this.