Misleading contract terms and inaccurate billing
I had a very poor experience with EcoShield Pest Solutions and would not recommend them. I was told at signup that the service plan included 4 treatments. I received and have receipts for services in: June 2025 July 2025 October 2025 January 2026 The January service was especially frustrating—I specifically requested that it be postponed due to over a foot of snow on the ground, but the service was performed anyway, raising serious concerns about effectiveness. After canceling, I was told I only completed “2 out of 5 services” and was charged a $250 early termination fee. This directly contradicts both my records and what I was told when I signed up. At best, this is disorganized and misleading. At worst, it feels like an attempt to justify fees with inaccurate information. I’ve requested a copy of the signed agreement and full service records and am currently disputing the charge. I would strongly encourage others to: Get everything in writing upfront Keep detailed records of all services Carefully review any contract terms before agreeing