Poor QA, difficult return experience
I ordered two pairs of gray tracklights. They took about a month to arrive in the USA. When I opened the package I realized that there were no instructions, the bulbs that should have been included were missing, and the color was wrong. The lights were brown, not grey. I contacted their support and they pressured me to keep the lights at a discount, eventually offering me 30%. I wanted to return the item and finally got their return address in China. I sent the item off using USPS only to have it returned to me because their recipient is a name/entity that is on a list being denied export. I was having difficulty with Litfad support on next steps, as retrying the return was likely result in the same outcome, costing me more in wasted postage. We were at an impasse until I opened a dispute with Paypal and posted this comment. We were able to reach a mutually amicable solution with a lot of effort and persistence on my part.