Pathetic excuse for a courier service (UPDATED)
My package apparently sat for 10 days after customs clearance waiting for StraightShip to pick it up. They picked it up on the day it was supposed to be delivered. After pickup, it has sat in their warehouse for two days. I called their customer service line and was told -- wait till you hear this -- that they have no idea when it might be delivered! Is this not a core competence for a courier company? How can they not know????? The woman I spoke to was very apologetic, but said that she could not give me any more information than I could see on their website. UPDATE: the package eventually arrived in my Canada Post mailbox! It seems that while customer service was telling me they had no idea what was happening, someone there had stuck another label on it and handed it off to CanPost, presumably knowing that they might have gone on strike a day or two later.