Three Days Trying to Cancel, No Real Support, No Callbacks, Ongoing Billing
I’ve spent the last three days trying to cancel our Take Command Health account, and the experience has been extremely frustrating. I’ve been passed back and forth between the AI chatbot and real chat agents, but no one has actually resolved anything. Most of the replies were pre-baked responses, and multiple agents couldn’t even locate my admin account, despite the fact that we are actively being billed. To make matters worse, they’ve entered my email incorrectly several times, which has slowed everything down. I was also told multiple times that someone would call me “within an hour” or “within two hours,” but no one ever called. Those promises were simply not true, and they’ve caused even more delay. Every time I reached someone, I was either redirected or given incorrect steps for canceling. We’re still being charged for an account we’ve been trying to close, and no one seems able to take ownership of the issue. At this point, I need someone competent to contact me directly, locate our actual admin account, and confirm that billing will stop immediately. A company handling health benefits should not make something as basic as canceling an account this difficult. I hope someone from Take Command sees this and responds with a real solution, not another scripted message.