Creality support is a nightmare
The instruction manual that came with my Ender 3 S1 Pro was completely useless. If 3D printing is new to you then I strongly suggest finding someone that can help with the basics. I spent a couple of weeks trying to communicate with tech support when the machine arrived and wouldnt work. They dont speak English and I dont speak Chinese. The literature that comes with the machine is completely useless. Its incomplete, confusing and in broken English-Chinese. If you use the chat feature on the Creality web page help feature its Chinese. The only help in the USA that I could find is a California distributor and they dont answer phones and refer you back to the Creality web page again. I eventually got it working after many hours of research on the internet but this has been the worst experience I have ever had with customer support on a $500 dollar purchase. That speaks volumes when you consider Im 68 years old and have purchased a lot of items in my lifetime. The machine works well though if you can ever get it running.