Julia from customer support
Julia from email customer support is why Top Archery held a 5 star review from me instead of 4, I ordered a bow and accessories and the international shipping didn't allow my bow through customs so I was compromised with a different bow they had in stock in the US. I thought I had been scammed at first because there was no shipping information for about a week, I emailed support and got a reply within 24 hours from Julia who reassured me that my other items would still be shipping internationally from China, and the bow arrived about a day or two after I first emailed. The bow is beautiful and I'm still waiting on my other items they should be here any day but I'm sure they are quality as well.