returns
I purchased the model for "hickory nuts" (dark green tines) as was the suggested size per the "Bag a Nut" website. I purchased the bag a nut product after talking with a friend who had purchased one for "accorns" ( dark blue tines), and she stated, "it worked great." The shipping and delivery was seamless. After using my model, and finding it wasn't capturing all the hickory nuts, I asked to try my friends, and hers did pick up more of the hickory nuts then mine had, especially the smaller ones. I called the company to discuss my issues, and wondering about exchanging for the lime green harvester ( between the size of mine, and my friends). She informed me of the return policy, and that return shipping would be on me, and also the restocking fee...... She did offer what they paid for shipping ( I was told $69.79). Looking into sending mine back, found it would cost ~$145.00. In fairness, the harvester does work as advertised, but , BUYER, be very certain of model, and the return /shipping fees. Not worth pursuing smaller model with cost of shipping, on top of the cost of the harvester which is quite pricey ($520.00 with "shipping" included with promo code)