Double check everything, EVERY time you access the app!
The TrainPal app generally works well, but be VERY careful when booking, as it has an annoying habit of changing search attributes if you leave the screen and return moments later (IOS). I have just booked a single instead of a return when I ducked out to check my email before hitting ‘Book’. A sale email came in from TrainPal and I clicked a link just in case it reduced my fare. My search showed a reduction of ~£4! so I booked it, only to realise moments later that the link had changed my search attributes to a Single fare??? I tried to immediately communicate the issue to the supposedly intelligent ’Bot’, but it couldn’t understand what I wanted and ignored my requests to deal with real person. After finally making contact with customer services via email, it appears my only option is to cancel the ticket at a cost of £5 and to rebook resulting in a saving of £1 vs two single fares on a short train journey. I have asked for stats relating to profit made from such booking errors but not expecting an honest response… I have also unsubscribed from all TrainPal ‘sale’ correspondence to avoid any reoccurrence. Note: on longer journeys it’s well worth using the app to work out routing and then check individual connection/leg prices. I have seen some anomalies… where it’s sometimes cheaper to book each leg separately.