Pet Paradise is Not Safe
I would first like to start off my review by stating that the facility is very pretty but that is as far as it goes. I went on a weekend cruise and made a reservation for my two dogs with Pet Paradise. One of my dogs is a pitbull while the other is a small-medium sized lab mix dog. Upon returning from my cruise, I was informed by Pet Paradise that my dogs got into a fight resulting in my lab mixed dog being brutally attacked and in need of emergency care, which was very expensive. His neck and ears were completely bloody with puncture wounds. Their story was very inconsistent and they claimed to not have any cameras in the rooms with kennels, which they stated the incident occurred. They told me that they found my dog in a pool of blood with no camera footage. That shows complete negligence. Shortly after the attack, the Assistant Manager brought my pitbull outside to interact with 3 other dogs to see if he was still aggressive. How is that safe?! If my pitbull allegedly caused this attack, why would you bring him in the presence of other dogs endangering them? They informed me that they were fully booked the day of the incident, which means that they were under staffed and overbooked the dogs, which again proves that their facility is not safe for dogs. When I brought my dogs home, there was no animosity or aggression towards each other. My small lab mixed dog was not anxious or fearful of my 100 lb pitbull. There is no way that two dogs who allegedly fought each other would not demonstrate signs of anxiety or aggression towards one another. They sleep and eat next to each other with no signs of even food aggression. To reiterate, my pitbill is 100 lbs and my lab mixed dog is 30 lbs. If these two dogs actually fought one another, I doubt that my lab would be alive as my pitbull is three times his size. I truly believe that my dog was attacked by another dog and my pitbull later intervened. My pitfull had little to no scratches on him and his fur is white. Prior to this incident, I brought my dogs in for the free day camp. When I brought them home, my pitbull could hardly walk due to all four of his paws being raw from the AstroTurf outside by the pool and my lab mix had diarrhea and needed to take antibiotics for 1 week. Pet Paradise is a clean and pretty facility but it is not a safe place for dogs nor was I told the true story as to what happened to my poor dog. During my phone conversation with the Assistant Manager, she apologized and did not want to lose me as a client. If my dogs truly fought each other, one being the aggressor, why would you want them back in your facility? Does that not endanger the safety of the other dogs? I cannot trust a facility that would allow an "aggressive" dog to return to their facility. That is simply not safe. I honestly would not recommend anyone to bring their dogs to Pet Paradise. I would hate for anyone to deal with the emotional turmoil of having one of your dogs attacked with little to no evidence to reassure you.