Never Again
Initially, when I received my Gardyn it was a good experience. Everything grew and I was happy. Unfortunately I got some sort of white mold on my plants and had to throw them all out. After that, I took a break from the Gardyn to educate myself on how to properly care for plants. Well a few months later I go to turn it back on and …. nothing. No power. No lights. I though this was extremely odd as I had only used the machine ONE time. I tried all the troubleshooting and nothing worked. I looked for a number to call the company. No number for contact was readily available. So I emailed. The email I sent stated I had already tried what was in the troubleshooting articles but they sent me the steps again. This was very frustrating because who has all day to email back and forth with a company. The troubleshooting process was so lengthy I eventually lost track of the emailing due to time constraints. Now here I am again trying to get the my Gardyn on and once again I had to go through the email troubleshooting rigmarole only for them to determine the lid needs to be replaced and they want me to pay for it because the warranty is so short. All in all the Gardyn is the worst experience I have had with customer service. A product that costs upwards of $600 should have a longer warranty especially when they have so many known troubleshooting issues. This was a complete waste of my money. I could have bought two Earthboxes for the money I spent with Gardyn and at least I know those would last me for YEARS.