Fuss free return - Excellent Service
I recently purchased a bag through Mayfeyr, but unfortunately, the quality didn’t meet my expectations. To be fair, this wasn’t a fault on their part as the bag was made of raffia, and some fraying is naturally expected with that material. As such, I decided to initiate a return and was aware of the $50 return fee, which I accepted since the request came from my end. However, after the return was processed, the team realised they had missed out on the dust bag that was meant to be included with the original purchase. As a gesture of goodwill, they not only acknowledged the oversight but also kindly waived the $50 return fee and issued a full refund. It was a truly pleasant experience, and I sincerely appreciate their professionalism and attention to detail.