The ordering process totally failed for this UK customer
I placed an order on the 29th for UK versions of two Cubot phones. The payment was taken but the order was not dispatched. I tried to contact them via the chat, email and online form and found it took around a day to get a reply. I was told the UK versions were out of stock and that they would need to be sent from Hong Kong with an incompatible charger. I checked their store and it was showing the UK versions as in stock and still allowed me to add them to the basket. I told them this and they checked again but apparently there definitely wasn't stock. The order was already 2 weeks ago at this point and if delivered from HK would have taken around 2 more weeks, incurred customs charges and had an incompatible charger. I had to cancel the order in the end, which is a shame as I have had Cubot phones before and they've been good. I may order their products again from a different retailer but this experience has totally put me off ordering directly from their site. I had intended to review these phones on my channel but sadly I find myself writing this review instead. I give 2 stars purely as the products I had previously were good and the replies I got regarding this order were friendly, however they did contradict the information given on the official store page! Update. After waiting 3 weeks there was still no stock and the order was still 'unfulfilled'. I eventually got a reply and a full refund was given.