Incompetent bank - DBS Treasure
Being a DBS Treasure member, I am shocked to find out that bank of such stature could be so incompetent in making a low-level mistake. The internet banking asked me to update my UK contact number. I provided the full numbers as in any other banking systems. Since then I could not log into my internet banking account as it kept asking me to key in the codes that they have sent via SMS. Guess what? they sent them through +44 07xxxxxx. Any reputable international bank should know that UK number should have the first zero dropped when an international dialling code is used. For unknown reasons, DBS does not. I called multiple times to rectify them but was told that a manager will call me to verify. I did not receive any call till date! You need a manager to confirm that calling a UK number from abroad needs to have the front ‘0’ dropped? Come on. UOB does not commit this low level mistakes!