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Nathaniel Poole-Chvatal

美国

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Santasocks

I had an issue with the website

I had an issue with the website where I attempted to order a T-shirt in size XL. For whatever reason, the site updated when I selected my photo and reset the size to small. I reached out to their customer service because I got the wrong size (because of course, why would I think to check the size I selected when I had already selected it). They told me there was nothing they could do for me because it was a custom order and they couldn't "restock" it. The only reason I ordered a new size from this place is because I already had several other people who had bought the same T-shirt and it's for a birthday. The only thing I got for the company's website screwing up was a 10% discount code. I told the customer service rep I was never buying from this site again, and they just Said thanks for the feedback. They should probably change the name of what they do from customer service because this is not customer service. The best part, in response to this review, I will get the same generic reply that every other one star review has gotten so far.

2024-03-12