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Adrian

加拿大

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Insta360

Misleading return policy and horrible after sales service

I loved the X5 camera and decided to o ly buy authentic accessories from their official store. Biggest mistake of my life as the accessories were garbage and don’t work….but more importantly is I’ve spent days communicating back and forth and they will not issue a full refund stating user error. They a 15 day return policy even if you’re not happy with the product stated on their website is misleading as they absolutely will not honour it.

2026-06-08