So far so good
My husband ordered some trousers and they arrived in good time. He received emails notifying him of the status of the order. The trousers were too big so we looked into how to return them. We ended up reading these very negative reviews and almost wrote the whole thing off. However, I then thought I have nothing to lose and sent an email to them asking for instructions on how to return them. I got a response the next day! They offered to send the next size down and for us to keep the ones we have. I replied that we would rather return them. Again, a response came the next day! This time they explained that for us to return these items to China would be costly and could take over a month to get there. They also offered us a part refund and to keep the items. Our experience of buying from them has been good...and totally understand that buying items on sites like tik-tok you takes your chances....as they are going to be coming from countries where returns are not viable.