My Dog was Bitten by Manager's DOG!
On Sunday, September 11th, I received a call from the resort manager, Lauren Flournoy, that my blind 27lb. Labradoodle, Jack, was in a "scuffle" with another dog and that the other dog nipped at him. Here's Lauren's story: Lauren Flournoy called the dog's owner and her Regional manager who both told Lauren she had complete authority to give Jack any medical attention that was needed. Lauren determined that no medical attention was necessary. Here's what REALLY happened: Lauren Flournoy called the dog's owner and her Regional manager who both told Lauren she had complete authority to give Jack any medical attention that was needed. Laure Flournoy FORGOT TO MENTION: 1) It was Lauren's own dog that bit Jack 2) Lauren's dog is an 85 lb Golden Retriever prone to seizures 3) There was no VET onsite that day so Lauren would have had to take Jack to another Veterinarian where the perpetrating dog (her dog) would have been revealed 4) Lauren Flournoy chose to protect herself and her dog rather than get my dog necessary medical attention. 5) Never contacted myself or her manager to say she was opting to do nothing Another employee working that day said she was crying when she saw Jack and cried again when she got home. I returned home the next day and when I landed there was a voicemail from the Veterinarian onsite stating she was concerned about Jacks wound and wanted permission to shave his neck. I drove straight to the facility where I authorized this immediately thinking that would have been the first step the day before in determining the extent of the wound. The Vet shaved him and there was a bleeding puncture the size of a dime that looked like a bullet hole and a second smaller puncture about 6 inches higher. It was at this moment that I realized it was a very large dog that bit Jack. Jack received stitches, a drain port, antibiotics and a cone. Unfortunately infection had set in very badly since the wound was left untreated and Jack ended up with 4 drain ports in his neck, 5 medications twice daily, change of dressings 4-6 times daily and a multitude of stitched for 40 days. My questions to Lauren Flournoy - Q) Why was there such a large dog in with the small dogs? A) Sometimes we let Senior dogs in there when the large dogs are rowdy FACT: It was HER dog. Her dog is 4. Her dog is prone to seizures which can make even a Golden Retriever aggressive. Q) Why didn't you get Jack checked out immediately? A) I saw the picture the Vet took after she shaved him. The wound did not look that bad the day before. It must have stretched. FACT: Lauren is not a Veterinarian. There was enough blood to make another employee cry. There was no Vet onsite that day so Lauren Flournoy would have had to take Jack to another veterinarian and would have had to report her own dog. Selfishly, Lauren chose not to. The employees of the veterinarian clinic called almost daily to check in on Jack. Other employees from the resort, including grooming called frequently to ask how Jack was doing. Not Lauren Flournoy, the Resort Manager, the one who made all bad decisions. She didn't call once. I asked that someone above Lauren get involved and I received a call from her Regional Manager. I was told there was an investigation going on. I took Jack to get his stitches out and he was greeted by a dozen employees! Lauren at one point walked into the reception area, looked at me and kept on walking. I was furious. I took to Social Media where it seems to be a common belief that Pet Paradise is not a well run machine. I received a call from the Regional Manager stating the investigation was wrapping up and they would give me the result of their findings by weeks end. He pleaded with me to take Lauren Flournoy's name off of the posts as they feared for her safety. He told me there are activists that do not take to those things kindly. What things? The truth? As a mother myself, I didn't want to see anyone in danger, so I removed Lauren's name and replace with Resort Manager. I also took down a few local posts. The weeks and came and went. I finally received a call the following Tuesday and the "Investigation" concluded that Lauren will take some additional training classes and that moving forward there will be pictures taken of any injuries at the time the occur. ARE YOOU KIDDING ME???? Lauren lied to everyone about everything to protect herself and her own dog. What kind of Manager is that? What kind of leadership is PET PARADISE promoting? My dog's life was on the line and Lauren Flournoy didn't even say she was sorry. I understand that people make mistakes. She made a multitude of bad decisions. She put herself and her dog before her company and its clients. PET PARADISE determined that the fact that I told Lauren to do whatever she thinks is necessary for my dog, this is somehow MY FAULT. PET PARADIDE.... SHAME ON YOU