Poor, compared to Signetique
The service of Exabytes Singapore is poor compared to the service from the previous Signetique SIngapore. I get multiple bot emails regarding my cases; always land up speaking to a different person and literally have to start from scratch explaining the problem each time even if a case is ongoing with the technician trying the same solutions as the previous technician; most cases get escalated as there seem to be layers and layers of technicians and seniority who dont seem to have a clear running record of the cases; case problems are not explained to me (or explained in technical "speak" which I do not understand; cases are closed too soon; cases are closed automatically before they are solved. There is confusion all round, and I am left for days still having to deal with the technical issues which I cannot solve myself. My colleagues and I have, over the past 6 months, received a noticable increase in spam from other sources addressed to us about our email/server/password/account, all linking to dangerous sites. I cant help wondering if our email addresses have been sold. I am very disappointed.