Offered refund and then refused refund…
I checked on a very specific feature (not included in the free trial) with their support before purchasing. They assured me it would work and said that they would give a refund if it didn't. I bought the software, and ran it, it didn't work, I responded to them asking for a refund. I then had a rude email from them saying that it did work. Looking back, I actually found them rude and untrustworthy from the beginning. Edit based on Reply 28/12/22. Shame only offered to honour a refund when a negative review is posted. Shame there is no mention of addressing the other issues. I don't really want to spark up that email chain again. If you care, my initial enquiry was on 7/11/22 with follow-ups on 19/11/22 and 26/11/22. That should be enough information.