GadgetHyper has your back!
I emailed GadgetHyper on July 25th, late in the day, and did not expect a response until Monday. Early Sunday, I received an email from Emily on their team. My problem: the Flydigi Apex Pro Dragonball Edition controller I bought had a joystick malfunction. After sending all the information and pictures/videos of the problem to Emily, the team sent me a replacement Dragonball Edition controller free of charge. TLDR: Emily and the team provided an exemplary customer service experience and delivered a replacement limited-edition controller in no time.