Pawbibi- Hopeless customer service.
My wife saw these waterproof dog coats on Facebook and asked me to order one large and five medium for our six Cavaliers. I placed and paid for the order on 30/11/23. They took a month to arrive and came in two deliveries of first four and then two coats by the end of December. I was not happy as we were having bad weather at the time and I fully expected my order to arrive in a week or so. When they did arrive, they were clearly way too small for our dogs and I could tell from the packaging that they had been shipped from China and I could see a problem looming as the company would not want them sent back. I contacted customer support and since then it has been a relentless task to get them to do anything about it. Having given them all the information about my purchase they have simply responded by asking for more information and it didn't take long to figure out that I was being jerked around. I am now US$100 out of pocket and I have six dog coats that do not fit my dogs. As an example, the large size coat that I ordered for our 12kg Cavalier does not even fit our 7.5kg Cavalier puppy. This company is not set up to sell to or support overseas buyers and has no interest in fixing a customer's problem . They don't want to know. I wish I had read the reviews before placing my order and I would not be in the position I am now in.