Misleading
I was under aware that they contracted a third-party, who cannot even communicate and follow through on what they say when you send in the information. I.e. I sent the information on Tuesday 11/22 with the intentions of getting my car picked up within 24 to 48 hours, but I will not even come to get my car picked up for a week not until 11/29 from when I submitted my offer with you guys. I texted the information to the number they provided and they said that they didn’t receive it, then I had to resend it to an email, which should’ve been just provided previously so I can go out and get confirmation that it was indeed received. This whole process has been Very misleading.