Good and not so…
I liked the responsiveness of the group , but was very frustrated by the complicated return process. There is no need to go through multiple steps to get something returned, and in the end, to only get 50% of your money back. You should not have to take pictures of the item being worn to demonstrate the fact that something doesn’t fit or was just wrong. It makes one reluctant to use your site again. A simpler return process would invite more sales in the future.